That classic way of telling a customer ‘we don’t care what you’re going through, and we’re not willing to help.’įortunately, I persisted. When I made the obvious suggestion that you send a technician, something I was willing to pay for, I was told “that’s not our policy”. After these went nowhere, repeated attempts to have you do something to fix the issue proved fruitless. I contacted your call centre and was taken through a few trouble shooting fixes. Now I was home 24/7, steering my business through a crisis while homeschooling my son. Like many families, school, work and whatever else means we’re rarely home. Not only was it slow, the signal was poor, with much of the house having no connectivity.Īs terrible as it was, I hadn’t got around to calling MWEB when Covid-19 hit. Instead, we’d go online only to experience that acute frustration of waiting for websites that normally load instantly to gradually take shape. Or so we thought.įrom the start, speeds were nowhere near what we’d been promised.
#Mweb fibre router install#
A few days later, a technician arrived to install your router and we were away. As for my experience, I chose your fibre package after being told it was your fastest and most reliable. It’s strong language, but having personally endured your service, I do feel their pain. “Disgusting” seems to be the common theme. “Since their move to Telkom, Mweb service has been DISGUSTING.” Your levels of company service are DISGUSTING!
“Mweb, you do not deserve to be in business. The first couple of comments I came across are typical: You should hear what people are saying about you on peer review sites (I strongly suspect you don’t read reviews).
#Mweb fibre router free#
Even on Instagram – where no doubt you’d hoped for some free marketing, a silly idea as it turns out – your gallery has become a platform for irate customers to berate you. Most tellingly, from 3,949 customer ratings, MWEB averages a horrible 1.53 out of 5 for customer service.
When I finally got around to checking out what people say about you, by then curious whether other customers had suffered similar experiences to mine, I discovered that I was far from unique. There’s a lesson people – do your homework! Last December, I signed up for your premium fibre package. I’m switching to an ISP that can offer a quality product and just as importantly, good customer service. If you are purchasing your Gigaset voip phone from another supplier make sure first they will provide support with setup and installation of your product otherwise you will end up paying for this additional service.When my current contract period is up, you’ll definitely lose me as a client Purchase your Gigaset VOIP phone form .za directly and we will assist or in many instances set up your Mweb account for you remotely at no extra charge.
#Mweb fibre router software#
Gigaset supplies various resellers with Gigaset products and it is up to the reseller to support their clients with product issues and software support. So be careful who you purchase your Gigaset product from as the support for Mweb talk is terrible and they will just refer you to the supplier of your phone for support. Mweb Talk as a provider is OK but Mweb will not help you with support or implementation of the account on your device. The number is free with your Mweb account however you have to pay for calls to landlines or mobile phones. Thinking of getting fibre with MWEB, you get a free VoIP line account, does this mean that all my calls are free? Or do you still pay for calls?
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